Trube

Peer to peer collecting bulky items service.

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Company

Rotterdam municipality - Rotterdam, NL

Year & Duration

2017 (5 months)

Role

UX/UI Designer
- Concept ideation based on research findings.
- Map consumer journeys to identify pain points and opportunity areas.
- Create app flowchart, wireframes and design exploration.
- Create prototype for usability testing.
- Conduct usability testing and iterate on findings to improve the app.

OBJECTIVE

Create a system that helps municipalities with bulky item collection. In the Netherlands the illegal dump of bulky items is a big problem due to a poor collaboration between the citizens and the current collection system. This situation leads to a larger costs to cover by the municipalities to remove products left on the street without any permission and without advising the collection service.

Agile process

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Current situation

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Consumer journey map

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Flow chart

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App explorative sketches

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Design exploration

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FINAL OUTCOME

Trube is a peer to peer collecting service that provides municipalities clean streets and citizens a more exible system to get rid of bulky items in a legal way. The municipalities already spend money on bulky waste collection but with a lesser effect than can be achieved with Trube’s service. The service is different from the ones offered by competitors because Trube focuses on the connectedness in the neighbourhood and on the willing of the citizens to keep their street clean and tidy.Trube focuses on facilitating a connection between providers and collectors. It provides a platform to help citizens to get rid of bulky waste (providers), while paying a service fee to the ones who pick the item up (collector) and bring it to the recycling centre.

Task flow

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Provider flow

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Collector flow

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Usability test

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